Effective Date: August 8th, 2025

Crashly (“Crashly,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the Crashly mobile app, Crashly.com website, and legal services provided by Crashly Law, PLLC. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Scope of This Policy
This policy applies to:

- The Crashly mobile application (“App”)

- The Crashly website (www.crashly.com) (“Site”)

- Legal services provided by Crashly Law, PLLC (“Crashly Law”)

- Any other services that link to this Privacy Policy

By using any of our services, you agree to the terms of this Privacy Policy.

2. Information We Collect
We collect both Personal Information and Non-Personal Information.

A. Personal Information
Includes information that identifies or can be used to identify you, such as:

- Name

- Date of birth

- Contact details (email, phone, address)

- Insurance information

- Vehicle and accident details

- Medical records

- Employment and wage details

- Legal documents or communications

- Payment or billing information (if applicable)

This information may be collected:

- When you complete forms on the App or Site

- When you request legal services or communicate with Crashly Law

- During AI-driven intake or automated communication processes

- When you upload documents or interact with our features

B. Non-Personal Information
Includes anonymized or aggregated data such as:

- Device information

- IP address

- Location (with your permission)

- App and website usage data

- Browser type and settings

We may use cookies and similar technologies to collect this data.

3. How We Use Your Information
We use the information we collect to:

For the App and Website:

- Provide, maintain, and improve Crashly services

- Facilitate automated intake processes

- Respond to user inquiries and support requests

- Customize user experience and offer tailored content

- Monitor and analyze usage for performance and enhancements

- Send notifications, updates, or marketing (with opt-out)

For Legal Services:

- Evaluate legal eligibility and establish attorney-client relationships

- Prepare and manage case files

- Communicate with clients, medical providers, insurance companies, or third parties as needed for legal representation

- Ensure compliance with legal and ethical obligations

Note: Communications and information shared with Crashly Law, PLLC may be protected under attorney-client privilege, and we treat this information with the highest confidentiality standards.

4. Disclosure of Information
We do not sell your Personal Information. We may share your data in the following circumstances:

- With your consent

- With Crashly Law, PLLC when you request or are eligible for legal services

- With third-party service providers (e.g., cloud storage, CRM, voice/text communication tools) under binding confidentiality obligations

- With business affiliates or partners, only as necessary to provide services (e.g., reward redemption partners)

- To comply with legal obligations, court orders, subpoenas, or regulatory requests

- In connection with a merger or acquisition, subject to confidentiality agreements

5. Data Storage and Security
We implement robust technical and administrative safeguards to protect your data, including:

- End-to-end encryption for data transmission

- Secure cloud-based storage

- Access control and role-based permissions

- Regular audits and vulnerability assessments

While we strive to protect your data, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.

7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:

- Access, correct, or delete your personal data

- Opt out of marketing communications

- Limit data sharing (California “Do Not Sell My Info” option)

- Request data portability

You may exercise your rights by contacting us at [email protected] or through the app/website settings.

8. Attorney-Client Relationship Notice
Use of the Crashly mobile app or website does not create an attorney-client relationship unless and until:

- You sign a formal retainer agreement with Crashly Law, PLLC, or

- You are explicitly notified that an attorney-client relationship has been established.

Information submitted prior to the formation of this relationship may not be considered privileged unless explicitly protected.

9. Third-Party Links and Integrations
Our services may contain links to third-party sites or tools (e.g., payment processors, record retrieval services). We are not responsible for the privacy practices of third parties. Please review their policies before providing your data.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted to this page with the revised date. Material changes will be communicated to you via app notification, email, or on our Site.

11. Contact Us
If you have questions about this Privacy Policy, your data, or your legal rights, please contact:

Crashly Privacy Team
Email: [email protected]
Phone: (305) 786-3004
Mailing Address: 850 NW 42nd Ave, Suite 305, Miami, FL 33126